Privacy Policy

This Privacy Policy explains how Tag & Store (“Tag & Store”, “we”, “us”) collects, uses, and protects your personal information when you use our storage and retrieval service, our website at tagandstore.com, and related channels including WhatsApp. By using the service, you agree to the practices described here.

Information we collect

• Account details — your name, email address, and phone number.
• Your items — the photos, descriptions, categories, and estimated values you add to catalogue your belongings, plus their storage status and location.
• Addresses — the pickup and delivery addresses you provide.
• Payment information — processed securely by our payment provider (Stripe). We do not store your full card details on our systems.
• Messages you send us — including photos and captions you send to our WhatsApp number to add items, and support messages.
• Usage information — basic technical data needed to operate and secure the service.

How we use your information

• To provide storage, pickup, retrieval, and related services.
• To catalogue the items you send us and keep your virtual cupboard up to date.
• To process payments and manage your subscription.
• To communicate with you about pickups, retrievals, and your account.
• To secure, maintain, and improve the service.

Photos sent via WhatsApp

When you send a photo of an item to our WhatsApp number, we receive the image and any caption through the WhatsApp Business Platform (operated by Meta), store the image, and create a corresponding item in your cupboard. We reply to confirm. We only act on messages from numbers linked to a Tag & Store account.

Automated features

To save you time, we use automated tools — including AI services provided by Anthropic — to suggest a name, category, and description for an item based on the photo you send. These suggestions are stored with your item and you can edit them at any time.

Service providers we share data with

We share information only with the providers we rely on to run the service, and only as needed to provide it:

• Supabase — database, authentication, and image storage.
• Stripe — payment processing.
• Resend — transactional email.
• Meta / WhatsApp Business Platform — messaging.
• Anthropic — AI-assisted item descriptions.

We do not sell your personal information.

Data retention

We keep your information for as long as your account is active or as needed to provide the service and meet legal obligations. You can ask us to delete your account and associated data at any time by contacting us.

Your rights

You may request access to, correction of, or deletion of your personal information, and you can update most details directly in the app. To make a request, contact us using the details below.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and limit access to it.

Children

The service is intended for adults and is not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes will be communicated through the service.

Contact us

If you have any questions about this Privacy Policy or your data, contact us at admin@tagandstore.com or on WhatsApp at +971 52 126 4932.